Useful Information

Alternative way to receive appointment letters
In case you missed it, you can now receive your appointment letters by email instead of in the post. You can also receive appointment reminders by text. Register with My Letters now by visiting the 'Patients & visitors' page on the Dudley Group website:
In order to sign up you must make sure you have given your GP your most up to date mobile number when you have checked in for your appointment.

CENTRO is now known as NETWORK WEST MIDLANDS. If disabled people need to replace a disabled concessionary pass, either lost of stolen, the cost has now risen to £7.50.
Contact details are: TELEPHONE NUMBER (NEW) 0345 303 6760 (select option 5), or Information on bus, rail and metro in the West Midlands region of UK.

Beacon services at Mary Stevens Centre, Stourbridge
As of 1st November ‘Thomas Pocklington Trust’ handed over their services in Stourbridge to ‘Beacon’. The services Beacon provide to people with sight loss will continue to run at the ‘Mary Stevens Centre’ Stourbridge.

The following staff will be working for ‘Beacon’:
Jackie Tromans – Stourbridge Centre Manager
01384 440333

Becky Sinar – Support Worker and Volunteer Coordinator
01384 440333
Please contact either Jackie or Becky to find out more about the services Beacon provides for those with sight loss problems.

New Blue Badge Wallets
There′s a new type of wallet for displaying a Blue Badge that is hologram safe – it meets Department of Transport’s new guidelines; the hologram is not behind plastic, or rubbed when taken out, so permits are displayed legally, protected from damage and easily removed.

For more information, check out the link below:

New Housebound/Home Library Service from DMBC
There′s a housebound/home library service that is for residents of Dudley Borough, who are confined to their own home and who do not have anyone to go to the local library for them. They also provide a service to people in residential homes and day centres.

For more information on this incredibly useful service:
Contact Rosemary Eccles - 01384 812870

NHS England introducing greater access to information for disabled patients
NHS England have produced a standard that tells its organisations how they should ensure that disabled patients receive information in formats that they can understand and they receive appropriate support to help them to communicate.

The standards can be downloaded from the website:…/patients/accessibleinfo-2/

TV Licence Concession for Blind or Severely Visually Impaired People


Blind and severely visually impaired people can get a 50% reduction in the cost of their licence fee. A blind concession TV licence costs £72.75 for colour and £24.50 for a black-and-white TV licence. The licence will also cover anyone who lives with you.

Applicants need to fill in an application form and provide one of either of the two following certificates to confirm that you are certified as either blind or severely sight impaired:

  •   a copy of the certificate or document issued by or on behalf of your local authority
  •   a copy of the certificate from your ophthalmologist

You can call for an application form on 0300 790 0366 or download the form from the following website:

Partially Sighted Society

The society produces a catalogue of helpful items, advice and wayfinding to other services.

The society can be reached from 9 AM till 5 PM Monday to Friday on telephone number 0844 477 4966 or by e-mail to


Their website address is

Wheelchair Accessible Taxis :

All of the below taxi services are wheelchair accessible and are able to carry 1 or in some cases 2 wheelchairs.
This list is no preferential order:

Wayne's taxi – Wayne * via Paul 07800 523415

9.5” from pavement to 1st step
7.5” from step into cab
Carries one wheelchair. It will take a
large power chair.
Double portable ramps.

Taxi Mate – a group of 4 taxis

U.R.Taxi – Trevor 07738 870242

Taxi has steps on both sides
9” from pavement to 1st step
10” from step into cab
Carries large power chair or 2 manuals chairs as long as one person is able to transfer to seating
Double portable ramps

Kevs Kabs – Kev * via Paul 07800 523415

Taxi has steps on both sides
8” from pavement to 1st step
12” from step to cab
Carries large power chair or 2 manual chairs as long as one person is able to transfer to seating
Solid pull out ramp

Travel mate 07800 523415

7” from pavement to 1st step
11” from step up cab
Carries a total of 8 passengers or
2 large power chairs (with advance notice so that seats can removed to accommodate chairs) or a combination of wheelchair users and others
Solid rear exit ramp

Equipment Rental :

Equipment such as electric profiling beds, pressure relieving mattresses and hoists etc can be hired from Huntleigh Healthcare.

Details of equipment that can be rented is available on their website or you can e-mail them at or telephone on them (0845) 734 2000 where you can also speak to a Nurse Practitioner regarding your requirements.

Ring and Ride Numbers

Important changes to the Ring and Ride service.
From 30 March there will be changes to the Ring and ride service as below:

  • Changes to the booking line number. Dudley users should call 0333 006 6026. The enquiry line number will not change.
  • The daytime fare will remain at £1 but after 7 PM fares will rise to £2 per journey.
  • A limited Sunday service will return from 12 April 2015. The fare for a Sunday journey will also be £2 per journey.

Do you have a life limiting condition, a disability or are pregnant or have a disabled child, or do you find it difficult to use public transport because of a mobility, sensory or health problem?
If you can answer yes to any of these questions, you may be eligible to register for the Ring and Ride.

This is a pre-book door-to-door service that could make getting out and about easier. And, if you are registered, did you know that Ring and Ride can get you to the dentist, doctors, to get blood tests or to a podiatry appointment as well as to go visit family and friends, lunch clubs, bingo or shopping, in fact anywhere except for a hospital appointment?
To find out if you are eligible to use Ring and Ride telephone 0121 505 7316.

Solihull, East Birmingham telephone numbers:

0121 782 9316
0121 782 9320
0121 782 9319
0121 782 9322
0121 782 9318
0121 782 9317
0121 782 9321
0121 782 9313

Wolverhampton telephone numbers:

01902 427291
01902 424330
01902 425788
01902 427462
01902 426078
01902 427826
01902 429287

Shop Mobility Telephone Numbers
Birmingham 0121 616 2942
Coventry 0247 683 2020
Merry Hill 01384 487911
Sandwell 0121 553 1943
Solihull 0121 711 8701
Sutton Coldfield 0121 355 1112
Walsall 01922 613959
Walsall town centre 01922 650781
Wolverhampton 01902 556021

Helping us get right into the heart of the community

The Beacon Bus is a completely free service, with our friendly staff offering sight loss advice and guidance and demonstration of assistive living aids and equipment to anyone affected by sight loss or their friends and family. This invaluable service raises awareness of sight loss and educates people of the importance of eye health so hop on board to find out more.

The bus is also available for bookings for community groups and events, schools/colleges and companies which would like to find out more about Beacon and what we do.

Contact Details
Wolverhampton Road East
Wolverhampton WV4 6AZ
Telephone 01902 880111
For More Info Click Here